M1S7 – Emotional Intelligence“M1S7 Emotional Intelligence” is a derivative of “Beginning Human Relations” Theauthor and provided has been removed and licensed underCC BY-NC-SA 3.0.“Communicating with Instructors and Exercise” is a derivative of “College Success”byUniversity of Minnesota. Licensed underCC BY-NC-SA 4.0.“M1S7” is licensed underCC BY 4.0.Once you are in the field, emotional intelligence emerges as a much stronger predictorof who will be most successful, because it is how we handle ourselves in ourrelationships that determines how well we do once we are in a given job.- Daniel GolemanEmotional intelligence is a topic that has been researched since the early 1990s andhas been found to be an important indicator of life and career success. Emotionalintelligence (EQ) refers to a form of social intelligence that involves the ability to monitorone’s own and others’ feelings and emotions, to discriminate among them, and to usethis information to guide one’s thinking and actions.Cherniss, Cary. (2000).These skills enable us to interact with others successfully. Consider a person who doesnot have a “filter” and continually puts down others and says exactly what is on theirmind, even if it is hurtful. This clear lack of emotional intelligence affects this person’sability to have good, healthy relationships, both at work and in their personal life.So, we know that emotional intelligence is important for success at work, at school, andin our personal lives. Let’s discuss the four main components of EQ:1.Self-awareness.Self-awareness refers to a person’s ability to understand theirfeelings from moment to moment. It might seem as if this is something we know,but we often go about our day without thinking or being aware of our emotions1
that impact how we behave in work or personal situations. Understanding ouremotions can help us reduce stress and make better decisions, especially whenwe are under pressure. In addition, knowing and recognizing our own strengthsand weaknesses is part of self-awareness. Assume that Patt is upset about anew process being implemented in the organization. Lack of self-awareness mayresult in her feeling angry and anxious, without really knowing why. High self-awareness EQ might cause Patt to recognize that her anger and anxiety stemfrom the last time the organization changed processes and fifteen people got laidoff. Part of self-awareness is the idea of positive psychological capital, which caninclude emotions such as hope; optimism, which results in higher confidence;and resilience, or the ability to bounce back quickly from challenges.Luthans,Fred. (2002). The need for and meaning of positive organizationalbehavior.Journal of Organizational Behavior, 23(6), 695–706.Psychologicalcapital can be gained through self-awareness and self-management, which is ournext area of emotional intelligence.