BSBMGT517-Huihui XU.docx - BSBMGT517 Manage operational...

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BSBMGT517 Manage operational plan Name: Huihui XU BSBMGT517 Assessment task 1 SUMMARY OF BBQFUN OPERATIONAL ENVIRONMENT 3 1. Outline of the legislative and regulatory context that is relevant to BBQfun’s operational plan 3 2. Outline of the BBQfun policies and procedures that directly relate to the operational plan 3 3. Explanation of the role of an operational plan in achieving the successful implementation of the e-commerce strategy 4 4. Discussion of your intention to either develop a new operational plan for BBQfun, or to amend the existing operational plan, discuss method or model for operational plans to support your decision 6 PARTICIPATE IN A MEETING WITH SALES AND MARKETING MANAGER-PREPARE TO DISCUSS HUMAN RESOURCING REQUIREMENTS 6 PARTICIPATE IN A MEETING WITH RECHNOLOGY CONSULTANT- PREPARE TO DISCUSS PHYSICAL RESCOURCING REQUIREMENTS RELATED TO DEVELOPMENT OF E-COMMERCE WEBSITE 7 ACTION PLAN FOR IMPLEMENTATION OF THE E-COMMERCE STRATEGY 8 A. Action plan for physical resource acquisition B. Action plan for acquisition of human resource 1
BSBMGT517 Manage operational plan Name: Huihui XU C. Communication and consultation plan PERFORMANCE INDICATORS FOR OPERATIONAL AND FINANCIAL TARGETS(IN THE NEW/AMENDED OPERATIONAL PLAN) 10 BLANCE SCORECARD 12 PROPOSAL FOR RESCOURCING 1. Description of implementation of resourcing 12 2. Break down of the cost 13 3. Benefits to the organisation 4. Description of approaches to developing KPIs, e.g. strategic(top-down), operational(bottom-up), leading and lagging 13 5. Risks to organisation if not implementing 6. Identify risks and their risk contingency plan 13 7. Employee under performance 8. Management of intellectual property(P) 13 9. Breach of health and safety compliance responsibilities 13 10. Source of information 15 PRESENT PROPOSAL FOR APPROVAL BY THE OPERATIONS GENERAL MNAGER 2
BSBMGT517 Manage operational plan Name: Huihui XU Summary of the BBQfun operational environment 1. Outline of the legislative and regulatory context that is relevant to BBQfun’s operational plan a. Australian Privacy Principles and Market and Social Research Privacy Principles The tasks include: - Evaluation of market and marketing data to determine marketing opportunities; - audit of supplier quality; - regular contact with suppliers; - investigate resourcing needs: people, products; - fulfill resourcing and distribution needs in accordance with policies and procedures; - strategic goals included in induction program; - marketing campaigns; b. Australian Consumer Law The tasks include: - Conduct quarterly surveys on customer satisfaction; - maintenance of enterprise resource management, point of sale and customer relationship management systems. - include explanation of how activities work with organisational strategic goals in all communications to internal personal; c. WHS(OHS) or Anti-discrimination Law Tasks include: - regular coaching; - training needs analysis and training(leadership,WHS, ethical/legal training); d. Fair Work Legislation Tasks include:

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