Project 3.docx - Project 3 Organisations that intend to be...

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Project 3 Organisations that intend to be successful need to design products, services and product/ service bundles to meet customer needs. How can they do this and how can they ensure that the organisation’s plans achieve quality, time and cost specifications agreed with customers? What data and records might be drawn upon to make plans intended to meet customer needs? What monitoring and evaluation procedures might be followed to ensure that the organisation keeps up with changes in customer needs and in market conditions, procures and disburses resources appropriately and is able to consistently meet product quality and delivery standards? How can customer feedback be collected and used and why is it necessary to consult with customers (internal and external) and with other stakeholders when monitoring and assessing the organisation’s progress toward achieving quality targets? Within the organisation there will be groups of people or teams which work toward goal achievement. How can managers and supervisors ensure that team members have the skills needed to communicate effectively with customers and to provide excellent customer service? How might they assist colleagues in overcoming difficulties with meeting customer service standards? What procedures might be followed to identify problems and with appropriate individuals and groups to adapt customer services, products and/or service delivery so that it continues to meet customer needs? Prepare a 5 page report on your findings.
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Based on customer needs, companies that want to thrive should model their products. Service organization and product & business packages need to provide the standards of quality, time, and price, plus product or service benefits. It will help to reduce the costs of corporate growth and increase market share while providing the right product & service package and maintaining consumers effectively. Bundles and combinations of products and services can move forward together. For instance: if the organization has products that customers want to buy, but customer service is below the standard. It will alert the rivals to the clients of this company. If it is smart, attentive and polite to salespeople. Customers are likely to change their minds when buying products, services or packages of products and services. Another factor that organizations need to consider is that customers often distinguish between one product and another, thereby increasing the perceived benefits of buying bundles of products and services. Through adjusting the combination of
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