Chapter 8 - I II III Groups and Teams Team charters detail...

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Groups and Teams I. Team charters: detail members' mutual expectations II. Group : (1) two or more freely interacting individuals who (2) share norms and (3) goals and (4) have a common identity (criteria of groups) A. Different from crowd or organization B. Size of group is limited by potential for mutual interaction and mutual awareness C. Most form groups to accomplish more than individuals and it improves both individual and team accuracy D. Formal grou p: assigned by organization or managers to accomplish specific goals 1. Have labels: work group, team, committee, task force 2. Fulfil two basic functions: organizational and individual a) E. Informal group : exists when members’ overriding purpose in getting together is friendship or common interest F. Turn individual to functioning organizational members through social forces: “I” to “We”, “me” to “us” 1. Nonconformists experience criticism and ostracism by group members III. Roles :set of expected behaviors for a particular position A. Group role : set of expected behaviors for members of group as a whole B. Two types of roles are particularly important: 1. Task role: enable work group to define, clarify, and pursue a common purpose (keep group on track)
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a) 2. Maintenance roles: foster supportive and constructive interpersonal relationships (keep group together) a) 3. Can play more than one role at a time or over time IV. Norm : attitude, opinion, feeling, or action shared by two or more people that guides behavior A. Help create order and groups can function more efficiently B.
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