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ASSESSMENT COVER PAGE STUDENT DETAILS / DECLARATION: Course Name: Unit / Subject Name: BSBCUS403 Implement customer service standards Trainer’s Name: Assessment No: Task A, Task B, Task C I declare that: o I fully understand the context and purpose of this assessment. o I am fully aware of the competency standard/criteria against which I will be assessed. o I have been given fair notice of the date, time and venue for the assessment. o I am aware of the resources I need and how the assessment will be conducted. o I have had the appeals process and confidentiality explained to me. o I agree that I am ready to be assessed and that all written work is my own. o This assessment is my: o First submission o Re-submission (Attempt ) Student Name: Student ID: Student’s Signature: Submission Date: / / ASSESSOR USE ONLY: (ACADEMIC DEPARTMENT) Result: Assessment Task A: o Satisfactory o Not Satisfactory Assessment Task B: o Satisfactory o Not Satisfactory Assessment Task C: o Satisfactory o Not Satisfactory Final Assessment Result for this unit C / NYC Feedback: Feedback is given to the student on each Assessment task & final outcome of the unit Yes / No Assessor’s Feedback: Assessor’s Signature: Date: / / ASSESSMENT FIRST SUBMISSION/RE-SUBMISSION RECEIPT: It is student’s responsibility to keep the assessment submission receipt as a proof of submission of assessment tasks. Student Name: Student ID: Unit / Subject Code: Assessment No:
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Trainer Name: Date: / / Signature: Assessment Cover page Page 1 of 1 Version 1.0 05/18
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Assessment/evidence gathering conditions Each assessment component is recorded as either Satisfactory (S) or Not Yet Satisfactory (NYS). A student can only achieve competence when all assessment components listed under procedures and specifications of the assessment section are Satisfactory. Your trainer will give you feedback after the completion of each assessment. A student who is assessed as NYS is eligible for re-assessment. Should the student fail to submit the assessment, a result outcome of Did Not Submit ( DNS) will be recorded. Student should be provided with an appropriate time frame in which to resubmit their work, according to the RTO’s re-assessment policy and procedure. Plagiarism, cheating and collusion. Where a trainer/assessor believes there has been an incident of academic misconduct involving plagiarism, cheating, and/or collusion, they should report this along with reasons for the allegation. Assessors should refer to their RTO’s policy and procedures regarding training and assessment for further information.” When all unit’s assessment tasks have been submitted and assessed (including resubmissions), print out a copy of this unit’s Final Results Record, included as the last page of this document. Record the result for each task and the final result for the unit as C (Competent) or NYC (Not Yet Competent). There is also space to give the student some written feedback for the overall unit.
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