MANAGEMENT final - Deema Rizk .pdf - BSB115 Management Assessment 3 Business Report Deema Rizk(n10490078 Date 30th May 2019 BSB115 Business Report Table

MANAGEMENT final - Deema Rizk .pdf - BSB115 Management...

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BSB115 Business Report BSB115 Management Assessment 3 - Business Report Deema Rizk (n10490078) Date: 30 th May 2019
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Deema Rizk 1 May 30, 2019 Table of Contents EXECUTIVE SUMMARY ......................................................................... 2 1 INTRODUCTION ................................................................................. 2 2 DEFINING AND FRAMING THE ISSUE ............................................ 3 2.1 ENVIRONMENTAL FACTORS .............................................................. 3 2.1.1 External Factors ..................................................................... 3 2.1.2 Internal Factors ....................................................................... 3 3 ADDRESSING THE ISSUE ................................................................ 4 3.1 FEEDFORWARD CONTROL ............................................................... 4 3.2 FEEDBACK CONTROL ................................................................. 4 4 CONCLUSION ..................................................................................... 5 5 RECOMMENDATIONS ....................................................................... 5
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Deema Rizk 2 May 30, 2019 Executive summary This report specifically addresses the response to the management-related issues recapitulated in the recent executive meeting. According to a recent meeting, it was showcased that the business press uncovered the exploration of staff, unethical employment practises and the increased regulatory scrutiny in the retail industry, fluctuations should exceedingly be made to the way the Pay N Carry works with its franchisees. Pay N carry’s main focus is fixated on TQM (Total Quality Management) hence why other issues like unethical employment practises have not come to any light as that wasn’t Pay n Carry’s main focus. Internal and external environmental factors have played important roles in maintaining a unique focus. Two realistic control processes were evaluated to address the issue at hand: 1. To identify, rectify and counteract unethical employment practices, introduce feed- forward controls through ethics training programs. 2. Presenting feedback controls through social audits to distinguish potential limitations the present work practises of the company and accordingly confine these issues, or help ensure the notoriety of the organisation. Two proposals that were spoken about in the recommendations were made to address the issue of potential unethical employment practises, in particular Pay N Carry should implement the FFI (Feedforward interview) and join a professional Trade Association. 1.0 Introduction Pay n Carry is a nationwide chain over 90 retail convivence stores, which are committed to providing exemplary quality products and groceries. Yet, Pay N Carry’s organisation has been examined and has been subjected by a media company, which unearthed the exploitation of Australia’s retail companies. As Pay N Carry works inside the retail business, they are at an expanded risk of defamation and administrative examination, which may have a undesirable outcome on the reputation of the brand. Because pay n carry is centred around providing excellent and high-quality control whilst also encountering downturns in development, this can prompt the inability to perceive unethical work practises that may right now exist in their business. It is therefore imperative that pay n carry implement measures to make a progressively powerful management control to help counteract unlawful and unethical behaviour in employment. The purpose behind this report is distinguish, examine and address the unethical treatment of staff in this organization and give suggestions for future strategic approaches.
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Deema Rizk 3 May 30, 2019 2.0 Defining and framing the issue
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