Capstone_Ver_1 Final.pdf - Strategic Planning for Telexy Improvement on Product Expanding Partnership 2 Table of Contents Executive

Capstone_Ver_1 Final.pdf - Strategic Planning for Telexy...

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Strategic Planning for Telexy Improvement on Product Expanding Partnership
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2 Table of Contents Executive Summary .………………………………………………………………………... 5 Introduction ….……………………………………………………………………………... 6 About TIKU . ……………………………………………………………………………... .... 9 Who We Are ………………………………………………………………………… 10 Member of Consultant Team ……………………………………………………….. 11 Who Are Our Client ...…………………………………………………………… ..... 12 About Telexy ……………...……………………………………………………………….. .14 What is Telexy and What They Offer ……………………………………………………….15 History of Telexy ………………………………………………………………………… .... 17 Strategic Analysis ……………………………………………………………………… .... ... 22 Current Situation ………………………………………………………………………… ...23 SWOT & PESTLE Analysis ……………………………………………………………….2 5 Proposing Strategic Plan ………………………………………………………………... ...34 Contract ………………………………………………………………………… .... ...35 Mission & Vision Analysis and Improvement. ………………………………… .... .... 38 Strategic Goals & Action Plan ……………………………………………………… .44 Action Plan #1 Improve the Quality of Application with Reduced Cost…………. 50 Action Plan #2 Minimize Errors and Improve the Information Safety…………… 67 Action Plan #3 Increasing partners and Customer Satisfaction …..…… .. …… .... ..81 Required Resources & Gantt chart …………………...……………………………… .... 107 Summaries ……………………………………………………………………………… .... 117 Appendix ………………………………………………………………………………….. . 120 References ……………………………………………………………………………...…. 128
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