Unformatted text preview: gure 3.27. EXERCISE 3.2 BizWORD A stakeholder is any group or individual who has an interest in or is affected by the activities of a business. Influences in the business environment • CHAPTER 3 81 Shareholders • Provide information about the business’s performance • Produce an annual report • Manage the funds so a reasonable return is paid Employees Fair pay and conditions • Provide safe working environment • Access to training and development Environment • Consider impact on environment • Care and preservation of the environment • Sound and responsible environmental management Managers • Support the actions of management • Provide adequate resourcing levels and lines of communication Customers • Quality products • Fair prices • Service during and after sales • Safety Society / general public • Fair and honest busi...
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