Roisin Nesbitt 15319796 Word Count: 2505 “ An In-Depth Examination into the Way in Which the Collaborative App "Slack" Has Changed UX In the Workplace” BU3710 Consumer Behaviour Professor Kristian Myrseth
2 “An In -Depth Examination into the Way in Which the Collaborative App "Slack" Has Changed UX In the Workplace” User experience in the workplace has undergone dramatic changes in the past two decades. UX in the workplace covers everything from the bricks and mortar in which one spends their day to the enterprise UX business products consumed to complete day to day running of an organisation. In the following essay I will examine, in depth, this change and the behaviour behind it, in particular with a focus on the collaborative application “Slack”. In 1988 when Penney Marshall's "Big" hit cinemas and Tom Hanks - a child who wished to "be big" grows up overnight and becomes VP of a large company - fills the office with the likes of pin ball machines and beanbag chairs people laughed at the ridiculousness of it all. In contrast, now in 2019 you would find few offices are being built without these childlike playthings within their four walls somewhere. Open workspaces have replaced the traditional cubicles within centralised offices across many organizations and with the speed at which virtual and cloud-based technologies are improving, working remotely has become a viable option rather than a last resort. The necessity of employees being physically down the hall for 8 or 9 hours a day is reduced more and more, giving them the freedom to work when and from where they want. More than just the physical environment and habit in which people work has seen a cosmic shift in the past number of years. Enterprise UX - which refers to the design of B2B products such as customer-relationship, HR or database management tools is advancing rapidly. Startups like Gusto, Stripe and Slack are setting the expectation that business products should be useful, convenient, and pleasant (Cao, 2017). It is here where consumer behaviours can be examined and analysed.