SITXHRM003 Lead and manage people.ppt - Lead and Manage People SITXHRM003 SIT60316 Advanced Diploma of Hospitality Management Model high standards of

SITXHRM003 Lead and manage people.ppt - Lead and Manage...

This preview shows page 1 - 11 out of 72 pages.

Lead and Manage People SITXHRM003 SIT60316 Advanced Diploma of Hospitality Management
Image of page 1
Model high standards of performance and behaviour 1.1. Act as a positive role model through individual performance. 1.2. Show support for and commitment to organisational goals in day- to-day work performance. 1.3. Interact with team members in a positive and professional manner.
Image of page 2
Act as a Positive Role Model A manger should set a high standard for staf Be a role model for staf To set good example To maintain high standard of service all the time To act as the leader of the team To follow some certain rules and company policy and procedures To maintain good relationship with the team
Image of page 3
Qualities that can help to build good team relationship Be honest Maintain integrity Treat others with respect Show staf empathy Not to take anyone’s side Help staf to achieve goals
Image of page 4
Strategies to be a good leader Analyse a situation as it occurs and make clear decisions Maintain a view of the overall picture when making decisions Keep communication open and no secrets within the team Share the workload equally Speak to people in private if necessary Keep promises Plan for the future Communicate the business’s goals and expectations Keep staf updated No ignorance Deal with poor performance quickly Give some freedom to individuals Challenge the team to improve or exceed expectations Make decisions quickly Not to linger any issues
Image of page 5
Types of leadership Transactional Leadership: This involves setting out clear goals and objectives along with the corresponding rewards and punishments. Transformational Leadership: This is similar to charismatic leadership in which the leader ofers some kind of personal transformation to the follower. Situational Leadership: This involves modifying the style of leadership to suit the particular situation.
Image of page 6
Qualities of a Good Leader Focus Confidence Integrity Transparency Passion Inspiration Innovation Patience Open-mindedness Empowerment Positivity Generosity Accountability Communication Authenticity
Image of page 7
Motivation Motivation is the internal and external factors that stimulate desire and energy in people to be continually interested and committed to a job, role or subject or to make an efort to attain a goal. Motivation depends on Intensity of desire or need Incentive or reward value of the goal and Expectations of the individual and of his or her peers
Image of page 8
Motivation Theories There are several concepts and theories on motivation. Most theories can be broken down into two broad categories of motivation. They are: Internal or Intrinsic External or Extrinsic
Image of page 9
Needs Theory Introduced by David McLelland States that people’s motivation It is split into three needs Need of Achievement: People with high achievement needs are those who strive to excel as a result of their own work
Image of page 10
Image of page 11

You've reached the end of your free preview.

Want to read all 72 pages?

  • Summer '19

What students are saying

  • Left Quote Icon

    As a current student on this bumpy collegiate pathway, I stumbled upon Course Hero, where I can find study resources for nearly all my courses, get online help from tutors 24/7, and even share my old projects, papers, and lecture notes with other students.

    Student Picture

    Kiran Temple University Fox School of Business ‘17, Course Hero Intern

  • Left Quote Icon

    I cannot even describe how much Course Hero helped me this summer. It’s truly become something I can always rely on and help me. In the end, I was not only able to survive summer classes, but I was able to thrive thanks to Course Hero.

    Student Picture

    Dana University of Pennsylvania ‘17, Course Hero Intern

  • Left Quote Icon

    The ability to access any university’s resources through Course Hero proved invaluable in my case. I was behind on Tulane coursework and actually used UCLA’s materials to help me move forward and get everything together on time.

    Student Picture

    Jill Tulane University ‘16, Course Hero Intern

Stuck? We have tutors online 24/7 who can help you get unstuck.
A+ icon
Ask Expert Tutors You can ask You can ask You can ask (will expire )
Answers in as fast as 15 minutes
A+ icon
Ask Expert Tutors