G0603014560.pdf - IOSR Journal of Nursing and Health Science(IOSR-JNHS e-ISSN 2320–1959.p ISSN 2320–1940 Volume 6 Issue 3 Ver I(May June 2017

G0603014560.pdf - IOSR Journal of Nursing and Health...

This preview shows page 1 - 2 out of 16 pages.

IOSR Journal of Nursing and Health Science (IOSR-JNHS) e-ISSN: 2320 1959.p- ISSN: 2320 1940 Volume 6, Issue 3 Ver. I (May. - June. 2017), PP -45-60 DOI: 10.9790/1959-0603014560 45 | Page Conflict and Conflict Resolution among the Medical and Nursing Personnel of Selected Hospitals in Hail City Hamoud Fahad Alshammari 1 , Richard Dennis J. Dayrit 2 1 (College of Public Health, University of Hail, Kingdom of Saudi Arabia) 2 (College of Nursing, University of Hail, Kingdom of Saudi Arabia) Abstract : The study determined the different types of conflict experienced by medical and nursing personnel of King Khaled Hospital (KKH), Hail General Hospital (HGH) and Maternity and Children’s Hospital (MC H) in Hail City and compared the conflict resolution strategies they utilized. A researcher-made instrument that included respondent demographics, frequency of types of conflict encountered by the respondents at the workplace and the Conflict Self-Assessment test by Hurst that determined conflict resolution strategies was used for data-gathering. The presence of a statistically significant difference was observed in: (1) the means at which types of conflict were experienced by the respondents in each hospital; (2) the conflict resolution strategies utilized by the respondents within KKH and HGH when grouped according to gender; (3) the conflict resolution strategies utilized by the respondents within HGH when grouped according to profession and age; and (4) the conflict resolution strategies the respondents between the selected hospitals utilized when grouped according to their demographic profile. Hospital administrators need to implement specific interventions in medical and nursing personnel supervision and management geared toward enhancing conflict resolution and foster teamwork in the workplace at the individual, departmental and organizational levels. Key Words : Conflict, Conflict Resolution Strategies, Supervision, Management, Teamwork I. Introduction Conflict refers to the aggressive striving for a preferred outcome which, if attained, hinders the achievement by others of their own favored outcome [1]. It is likewise a process in which one individual perceives that its interests are being disputed or negatively affected by another individual [2]. Conflict is an extremely complex phenomenon. It can exist at different levels intrapersonal, interpersonal, intra-group or inter group. Intrapersonal conflict occurs within the person and takes place where an individual must choose between alternatives while interpersonal conflict materializes between people [3]. Similarly, intra-group conflict develops within a single group of people while intergroup conflict transpires between at least two groups of people [4]. The CPP Global Human Capital Report revealed that an overwhelming majority, equivalent to approximately 85%, of employees at all levels experience conflict to some degree [5].
Image of page 1
Image of page 2

You've reached the end of your free preview.

Want to read all 16 pages?

  • Spring '19
  • Briones

What students are saying

  • Left Quote Icon

    As a current student on this bumpy collegiate pathway, I stumbled upon Course Hero, where I can find study resources for nearly all my courses, get online help from tutors 24/7, and even share my old projects, papers, and lecture notes with other students.

    Student Picture

    Kiran Temple University Fox School of Business ‘17, Course Hero Intern

  • Left Quote Icon

    I cannot even describe how much Course Hero helped me this summer. It’s truly become something I can always rely on and help me. In the end, I was not only able to survive summer classes, but I was able to thrive thanks to Course Hero.

    Student Picture

    Dana University of Pennsylvania ‘17, Course Hero Intern

  • Left Quote Icon

    The ability to access any university’s resources through Course Hero proved invaluable in my case. I was behind on Tulane coursework and actually used UCLA’s materials to help me move forward and get everything together on time.

    Student Picture

    Jill Tulane University ‘16, Course Hero Intern

Stuck? We have tutors online 24/7 who can help you get unstuck.
A+ icon
Ask Expert Tutors You can ask You can ask You can ask (will expire )
Answers in as fast as 15 minutes
A+ icon
Ask Expert Tutors