Case Study One Portfolio Activity Two Purpo.docx - Case Study One Portfolio Activity Two Purpose In this case the committee is looking to see how you

Case Study One Portfolio Activity Two Purpo.docx - Case...

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Case Study One: Portfolio Activity Two Purpose: In this case the committee is looking to see how you can apply communication skills to obtain the maximum job performance of the employee in each of the short scenarios. After reading each short case, prepare answers to the questions for the upcoming search committee interview to review. Outcomes: The students will demonstrate understanding of the following outcomes: How to manage, organize, and lead employees;
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To identify the organizational theory related to increasing job performance to raise company effectiveness; How to communicate effectively to affect change or motivation; and Writing for persuasiveness. Scenarios and Questions: After reading each short case, prepare answers to the questions for the upcoming search committee interview to review. 1) “RLI Home Builds a Castle on Communication” Since the outset the owner Ralph Lorean has prided himself on focusing the culture of the company on excellent customer service. Managers know that a culture like this would only work if the company’s employees enjoyed their work and the company. He wanted to build a company where every employee felt they owned the castle. Ralph believed that communication was essential to making an employee feel a
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part of the group, so he often said that he never wanted employees to “read about their company in the media and learn something new.” Because RLI is international in scope it is possible that on any given day or time two thirds of its 2,000 employees are outside an office. To conquer the communication this problem imposes Ralph is surveying his managers to see if they think a new, but very expensive, “dashboard” intranet system would be worth the expenditure. The system would ensure optimal communication strategies allowing every employee remote access from wherever they are. Regardless, of location every employee can share information on the dashboard from their cell phone. However, it does not offer a “SKYPE” feature. Management has sent a short questionnaire to you asking the following questions: A) How would the new tool influence job performance positively in RLI? B) Could dependence on a program which does not permit access to verbal or face to face communications hinder job performance in a global setting? If so why?
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C) If the dashboard was only presented in English would this be a factor in its intracompany success? D) One of the biggest reasons suggested for purchasing the system is that it allows information to flow both from top down to bottom up. Do you see this as possible if the company is not structured in a similar way? If so why, if not why not? 2) Email Over All! Richard Burton is one of the production supervisors at Lighting R Us a branch of RLI. Richard supervises 25 employees and has been performing well in this same job for 5 years. Burton wants a promotion in the foreseeable future but feels it unlikely. Burton is always “on”. He has 24/7 email access, texts almost a hundred messages a day and is never without his phone. Richard believes that because of the
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  • Fall '16
  • Christopher L. Litten, MA, Ph.D.

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