BIS Assignment 1 .docx - [Document Subtitle[DOCUMENT TITLE Task 1 table of entities Entities Client Insurance Officer Home Insurance system Insurance

BIS Assignment 1 .docx - [Document Subtitle[DOCUMENT TITLE...

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[Document Subtitle] [DOCUMENT TITLE]
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Task 1: table of entities Entities: Para: Activities: Client 1. a) Go to/ Call in insurance office OR b) access claim form via company website 2. Provide policy number /personal details to Insurance Officer OR Enter policy number/personal details in online claim form (If accessing claim form via website) Insurance Officer 3. Enters policy number/ personal details Home Insurance system 4. Verifies if policy number is valid/invalid 5. Reject claim if policy number is invalid/ personal information cannot be found (If accessing claim form via website) Insurance Officer 6. Reject Claim if policy number is invalid/ personal information cannot be found. Home Insurance Claims System 7. After verification of Policy number/ personal details, retrieve the building information, policy coverage, excess fee, etc. 8. Generates case reference number (The client may use this reference number to check for the details of claims, e.g. status, details of repair work, etc.)
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* Please note, Client MUST go to insurance office for remaining
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