You are the owner of Associate Property Management. The followi.docx - You are the owner of Associate Property Management The following letter was

You are the owner of Associate Property Management. The followi.docx

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You are the owner of Associate Property Management. The following letter was drafted by one of your employees in response to a deposit refund claim from a prior tenant. Dear Henry Spencer, We read your letter, requesting your deposit refund. We couldn’t figure out why you hadn’t received it, so we talked to our maintenance engineer, as you suggested. He said you had left one of the doors off the hinges in your apartment in order to get a large sofa through the door. He also confirmed that you had paid him $5.00 to replace the door since you had to turn in the U-haul trailer and were in a big hurry. This entire situation really was caused by a lack of communication between our housekeeping inspector and the maintenance engineer. All we knew was that the door was off the hinges when it was inspected by Sally Tarnley. You know that our policy states that if anything is wrong with the apartment, we keep the deposit. We had no way of knowing that George just hadn’t gotten around to replacing the door.
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But, we have good news. We approved the deposit refund,
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  • Fall '16
  • Christopher L. Litten, MA, Ph.D.

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