Policy and Procedures for Operational Planning.docx - Policy and Procedures for operational planning at Blue Tongue College Policy To provide quality

Policy and Procedures for Operational Planning.docx -...

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Policy and Procedures for operational planning at Blue Tongue College Policy To provide quality training and assessment to our students that ensures that they are job ready with their careers. Strategic Plan at Blue Tongue College The intent of our Strategic Plan is a plan to deliver our training blue print - Our priorities are to provide: 1) Customer – customer services that continually meet or exceed customers’ expectations 2) Value for money – organization managed in a financially sustainable way 3) Assets – effective management and stewardship of its assets 4) People – a customer focused workforce that is empowered, accountable, committed and proud of its achievements. 5) Growth – assure our growth program provides for sustainable capacity and service improvement. 6) Safety – a healthy learning environment that is free from harassment so that our student can focus on their study Link between strategic and operational planning: Strategic Plan outlines a company’s objectives/methods of achieving this objectives and timeframes (2 – 5 years). Business Plan is used to procure loans for the business. It contains returns of investments, forecast of revenue and business development schedule (5 years plan). Operational plan details how aspects of the strategic plan will be achieved in 1-2 years but can be less if the business is operating in unstable environment. It details scope of works, resources allocated to do this work and outcomes expected at the end of the period. The organisational functions that an operational plan can cover: Finance 1 | P a g e Policy and Procedures for Operational Planning January 2017
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Maintenance Research and Development IT Operations Customer Service Safety, Environment, Quality and Risk Procurement Production Human Resources Marketing and Communications (including Public Relations) Difficulties our organisation could experience with planning, implementing and controlling plans: During times of restructure/change/change of direction these can be difficult to get off the ground Quantifying goals and objectives Inconsistency across the business Sheer volume of administrative work to implement and monitor Incorrect allocation of tasks Political Pressures Silos – losing intent, lack of communications, dilation Incorrect / lack of monitoring plans Use of too many lag indicators – if too many KPIs are lag indicators they may not be effective enough Inexperienced staff At times, failure to adequately measure KPIs Risk management planning: Given the potential issues to planning all operational plans will have: The identified risk
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