Lecture 3.pdf - LECTURE 3 PROCESS MEASUREMENT TEXTBOOK CHAPTER 4 INSE 6210 1 PROCESS MEASUREMENT • Measurement is the act of quantifying the

Lecture 3.pdf - LECTURE 3 PROCESS MEASUREMENT TEXTBOOK...

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L E C T U R E 3 : P R O C E S S M E A S U R E M E N T T E X T B O O K C H A P T E R 4 1 INSE 6210
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PROCESS MEASUREMENT Measurement is the act of quantifying the performance dimensions of products,services, processes, and other business activities Measurement phase involves collecting necessary data for analysis. Measures and indicators refer to the numerical information that results from measurement 2
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PROCESS METRICS A metric is a unit of measurement that provides a way to objectively quantify a process. Metrics are used to measure data. Metrics can be discrete (countable) or continuous. Example, dpmo (defects per million opportunities) is used to measure six sigma 3
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IDENTIFYING AND SELECTING PROCESS METRICS 4
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