Tutorial 5 - Performance management systems.docx - 22421 Management Decisions and Control Student guide Topic Performance measurement systems Key

Tutorial 5 - Performance management systems.docx - 22421...

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22421: Management Decisions and Control - Student guide Topic: Performance measurement systems Key concepts - Measures vs. systems - Examples of performance measurement systems - Designing performance measurement systems - Evaluating the design of performance measurement systems Weekly objectives: For students to be able to: - Distinguish between performance measures and performance measurement systems, and be familiar with some common types of performance measurement systems - Understand and appreciate the key design features of Balanced Scorecards and strategy maps - Evaluate the design of a performance measurement system in a given organisational context Readings: PART 2 of the Transworld Autoparts case Chapter 14 of Langfield-Smith Textbook CIMA report by Merchant, K.A. & Chen, X. “Strategy Mapping: An examination of a homebuilder's performance measurement and incentive systems” Recommended further readings: Book chapter: Eldenburg, L.G., Brooks, A., Oliver, J., Vesty, G. & Wolcott, S. (2013), "The balanced scorecard and strategy maps (chapter 18)" in Management Accounting, John Wiley and Sons Ltd, Milton QLD Schleicher, D.J., Baumann, H.M., Sullivan, D.W., Levy, P.E., Hargrove, D.C. and Barros-Rivera, B.A., (2018), Putting the System Into Performance Management Systems: A Review and Agenda for Performance Management Research. Journal of Management , Vol. 44, No. 6, pp.2209-2245. Revision questions 1) What are the defining characteristics of a Balanced Scorecard? a. Translates business objectives and goals into customer, internal, learning and growth and financial focus areas b. Each perspective has its own objective, measure, target and initiative 2) “In practice, effective balanced scorecards are always contain the four perspectives described by Kaplan and Norton” Is this statement true or false? Why? 3) What is the purpose of a strategy map? How can it help in managing performance? 4) Look at Figure 1 in the CIMA report by Merchant and Chen. Tell a story explaining the cause and effect linkages depicted in the strategy map.
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