Task3.1.docx - Mariana Santos Cardoso Covos Task 3 –...

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Mariana Santos Cardoso Covos Task 3 – Monitor Operational Performance I am the warehouse business manager for the Greenwich English College. In order to implement operational plans, I need to monitor the performance of team members with respect to those plans. The outcomes of monitoring the performance are following: 1. lack of full training; 2. lack of professional development including coaching for each team member; 3. lack of performance management Coaching plan I have decided to run a coaching session with using a GROW model: Goals First, I am going to consult with a coaching company to establish existing performance goals: 1. Provide one-day full training on new material used for all team members during the next 2 weeks. 2. Provide five hours of professional development including coaching for each team member. 3. Carry out performance management processes for all team members twice per year. 4. Provide 2 hours of OHS consultation for all team members.
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