(2017-18) CCN2116 Teaching Plan Front Office Operations_Dr Angel SO.pdf - Hong Kong Community College CCN2116 Front Office Operations Tentative Teaching

(2017-18) CCN2116 Teaching Plan Front Office Operations_Dr Angel SO.pdf

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Page 1 of 5 Hong Kong Community College CCN2116 Front Office Operations Tentative Teaching Plan Semester One 2017/2018 Subject Leader Dr Angel So (Office: Room S1339, Tel: 3746 0308, email: [email protected]@hkcc-polyu.edu.hk) Subject Lecturer Dr Benny Chan (Office: Room S1438, Tel: 3746 0422, email: [email protected]) Mr Chris Wong (Tel: 5548-6417, email: [email protected] polyu.edu.hk) Subject Intended Learning Outcomes The intended learning outcomes of this course are Recognize different sections in the front office and their roles and responsibilities. Explain the reservation concepts and procedures in the front office department. Describe the reception procedures in checking-in and checking-out guests. Comprehend the integrated functions of the front office in the hotel industry.
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Page 2 of 5 Respective Scheme/Programme Intended Learning Outcomes This subject contributes to the respective Scheme/Programme Intended Learning Outcomes in the following way: (1) For students taking this subject as a General Education subject or elective Discipline-specific subject, please refer to your scheme/programme document for the Scheme/Programme Intended Learning Outcomes. (2) For students of Associate in Business (Hospitality Management) (3) (Row extracted from the Curriculum Map of Associate Degree Scheme in Business) Subject Code Subject Title S-ILO-1 Information Technology and Quantitative Skills S-ILO-2 Communication S-ILO-3 Critical Thinking S-ILO-4 Problem Solving S-ILO-5 Different Perspectives S-ILO-6 Ethical and Professional Attitude CCN2116 Front Office Operations R, A R, A R, A I * Please refer to your scheme/programme document for the full version of the Outcome Statements.
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