HI235 UNIT 9 QUIZ .docx - Quiz Submissions Unit 9 Exam Top of Form 14073826431872 Denise Grayson(username denisegrayson1 Attempt 1 Written 12:51 PM 2:08

HI235 UNIT 9 QUIZ .docx - Quiz Submissions Unit 9 Exam Top...

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Quiz Submissions - Unit 9 Exam Top of Form Denise Grayson (username: denisegrayson1) Attempt 1 Written: May 19, 2019 12:51 PM - May 19, 2019 2:08 PM Submission View Your quiz has been submitted successfully. Question 1 2 / 2 points What is the first step in a successful departmental training and development plan? Question options: Designing the curriculum Performing a needs assessment Selecting the delivery methods Determining the latest hot topic Question 2 2 / 2 points Emphasis on group rather than individual achievement is stressed in the training topic called_____. Question options: Ethics Diversity Anti-harassment Team-building Question 3 2 / 2 points What is the focus of conflict management? 14073826431872
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Question options: Getting personal counseling for the parties involved Separating the parties involved so that they do not have to work together Working with the parties involved to find a mutually acceptable solution Bringing disciplinary action against one party or the other Question 4 2 / 2 points Every year, a director of health information services sponsors a series of presentations about the confidentiality of patient information. All facility employees are required to attend a session. This method of educational delivery is called _____. Question options: Orientation On-the-job training In-service education Career development Question 5 2 / 2 points What is the best way to evaluate how much an employee learns from on-the-job training? Question options: Performance evaluation Competency assessment Annual review Exit interview Question 6 0 / 2 points On-the-job training may include all of the following delivery methods except _____.
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Question options: Job rotation One-on-one training by supervisor Seminars Computer-based modules Question 7 2 / 2 points Allowing employees to solve problems within the scope of their job is a characteristic of: Question options: Adult learning Outsourcing Empowerment Flexing Question 8 2 / 2 points Adult learners appreciate and value learning most when it is _____. Question options: Relevant Broad Philosophical Explorational Question 9 0 / 2 points Which of the following is not a fundamental principle of adult learning? Question options:
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Motivation Reward Reinforcement Awareness of results Question 10 0 / 2 points The department’s orientation checklist should not include a _____. Question options: Review of communication policies Discussion of problem employees Description of how to request time of Review of departmental goals Question 11 0 / 2 points Which of the following is not a part of the front-end revenue cycle processes? Question options: Scheduling and registration Service estimates and financial counseling Case management and identification of chargeable services Pre authorization for services Question 12 0 / 2 points Which of the following terms are used to describe the requirement of the healthcare provider to obtain permission from the health insurer prior to providing service to the patient?
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