ITS410 - Topic 5 Lecture 8.pptx - ITS410 – FUNDAMENTALS OF INFORMATION SYSTEMS Topic 5 – Information Systems Lecture 8 – Social Technical Systems

ITS410 - Topic 5 Lecture 8.pptx - ITS410 – FUNDAMENTALS...

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Faiqah Hafidzah Binti Halim Universiti Teknologi MARA Cawangan Melaka Kampus Jasin ITS410 – FUNDAMENTALS OF INFORMATION SYSTEMS Topic 5 – Information Systems Lecture 8 – Social Technical Systems and Work Systems
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CONTENT OF TOPIC 5 01 – GENERAL PERSECTIVE OF INFORMATION SYSTEMS 02 – INFORMATION SYSTEMS STRUCTURE AND MODEL 03 – TYPES OF INFORMATION SYSTEMS 04 – FUNCTIONAL PERSPECTIVE OF INFORMATION SYSTEMS
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02 Work Systems 01 Sociotechnical Systems CONTENT OF THIS LECTURE
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Sociotechnical Systems
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Sociotechnical systems are systems which consists of not only technical systems , but also operational processes and people who use and interact with the technical system. Sociotechnical system Technologies Producers Users Markets Regulators Civil society
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Sociotechnical Systems Characteristics
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02 Non-deterministic The same input may not always produce the same output System’s behaviour depends on human operators and people do not always react in the same way 01 Emergent Properties Properties of the system as a whole that depends on the system components and their relationships rather than the individual parts of the system Example: security, dependability, reliability
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Sociotechnical Systems and Work Systems
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Sociotechnical Systems are Work Systems shown to have both technical & human/social aspects that are interconnected
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Work Systems
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Work System is a system in which human participants and/or machines perform business process using information, technology, and other resources to produce products and/or services for internal or external customers.
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Typical business organizations use work systems to: obtain materials from suppliers produce and deliver end products find customers, create financial reports hire employees coordinate work across departments perform many other functions
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Examples of Work Systems Material Systems Information Systems Moving pianos Express delivery of packages Manufacturing semiconductor chips Approving equipment loans Purchasing an airline ticket on the Web Coordinating and maintaining a global virtual team
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Work System Method
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Work System Method is an approach for understanding and analyzing systems in organizations whether or not IT plays an essential role. Work System Method Dynamic View Work System Lifecycle Static View Work System Framework
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Work System Life Cycle Model
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Work System Life Cycle (WSLC) Model shows how a work system evolves through iterations Work system evolve due to changes Changes can be planned or unplanned Planned change involves allocation of human, money and technical resources Unplanned change is done without major allocation of resources
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WORK SYSTEM LIFE CYCLE MODEL WORK SYSTEM LIFE CYCLE MODEL
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Work System Framework
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