Draft.docx - Assignment NO 1 Subject Management of Information Technology Services(CIS5308 Submitted by Name Sarthak Kapil Dhar Student Number 006117295

Draft.docx - Assignment NO 1 Subject Management of...

This preview shows page 1 - 4 out of 9 pages.

Assignment NO: 1 Subject: Management of Information Technology Services (CIS5308) Submitted by: Name: Sarthak Kapil Dhar Student Number: 006117295 Word count:1241
Image of page 1

Subscribe to view the full document.

Introduction This report has been written to provide an overview of the latest iteration of Information Technology Infrastructure Library commonly known as ITIL v4, which was launched in the month of February 2019. The video in the case study discusses the key changes introduced in ITIL version 4 and depicts how it is different from ITIL version 3 2011 The first part of the report concerns the relevance of service management for digital transformation of an organization’s growth and business. Going further in the report, we shall identify the key developments and key changes which have been undertaken in the new version of ITIL and the process an organization will have to undergo for transitioning from ITIL version 3 to ITIL version 4. Lastly, we shall discuss the key lessons learnt from the video in the case study accompanied by a self-assessment of IT skills in appendix ‘A’.
Image of page 2
Relevance of Service Management for Digital Transformation Service Management is a set of utilities and processes an IT organization uses to plan, create, deliver, and test quality assurance of the services they provide to customers both internal and external in an IT organization. Service Management has been observed as being the forefront of a plethora of an organization’s thinking for growth and business development (QALtd 2019). While Digital Transformation is the intense transformation of the organizational and business activities and processes to completely utilize the benefits and opportunities from a mix of digital technologies and their ever-growing impact across the society while keeping in mind the present and future transformations (I-scoop 2016). It is relevant to have a proper and an efficient service management strategy for organizations to excel at digital transformation because service management acts as a feedback loop for the organizations to learn about how happy their customers are with the changes and the innovations introduced by the company. As rightly said by KPMG’s Mitch Kenfield, the
Image of page 3

Subscribe to view the full document.

Image of page 4
  • '19

What students are saying

  • Left Quote Icon

    As a current student on this bumpy collegiate pathway, I stumbled upon Course Hero, where I can find study resources for nearly all my courses, get online help from tutors 24/7, and even share my old projects, papers, and lecture notes with other students.

    Student Picture

    Kiran Temple University Fox School of Business ‘17, Course Hero Intern

  • Left Quote Icon

    I cannot even describe how much Course Hero helped me this summer. It’s truly become something I can always rely on and help me. In the end, I was not only able to survive summer classes, but I was able to thrive thanks to Course Hero.

    Student Picture

    Dana University of Pennsylvania ‘17, Course Hero Intern

  • Left Quote Icon

    The ability to access any university’s resources through Course Hero proved invaluable in my case. I was behind on Tulane coursework and actually used UCLA’s materials to help me move forward and get everything together on time.

    Student Picture

    Jill Tulane University ‘16, Course Hero Intern

Ask Expert Tutors You can ask 0 bonus questions You can ask 0 questions (0 expire soon) You can ask 0 questions (will expire )
Answers in as fast as 15 minutes