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1 KENYA HIGHLANDS UNIVERSITY BACHELOR IN BUSINESS MANAGEMENT NAME: SYLVIA NJIHIA REG NO: BBM/043/2017 TOPIC OF DISCUSSION: IDENTIFY AND DISCUSS THE VARIOUS WAYS IN WHICH TECHNOLOGICAL CHANGES HAVE AFFECTED BUSINESS COMMUNICATION IN CONTEMPORARY WORLD LECTURER NAME: MR.BENGAT
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2 INTRODUCTION Technology has revolutionized every part of business operations and how they are conducted in the 21st century. From sales support to easier fulfillment methods, business owners now reap many benefits from various software, hardware and online capabilities. Technology has changed business in many ways, but its affect on communication is arguably the most significant. Indeed, communication through email, text messaging, instant messaging and even budding tools like social networking have been among the most profound effects of technology on every area of business. However, while technology did make business communications faster and easier, it has also made, at times, communication more distracting and less clear.
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3 WAYS IN WHICH TECHNOLOGICAL CHANGES HAVE AFFECTED BUSINESS COMMUNICATION IN CONTEMPORARY WORLD POSITIVE EFFECTS Faster Communication When you need to speak with an employee who is traveling in another state or country or you need to communicate with your supplier half way around the world, technology allows you to do so instantaneously. In fact, thanks to email and text messages, you can now send messages to people in other time zones. The Internet has allowed business people to communicate easily regardless of time zone and language issues.[ CITATION chr181 \l 1033 ] Expediency Business communication technology has also increased the speed in which business is conducted. This is especially advantageous to companies that do business with customers and clients in far-away locations. Instead of waiting days for documents to be received by a colleague in foreign country, business may now exchange files in a matter of seconds over the Internet. The expediency provided by business communication technology is also beneficial in interpersonal communication. Previously, businesses would have to plan conferences for individuals who sit in separate locations to meet. Currently, parties can convene from their
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