Contents Before you begin vii Topic 1: Establish team performance plan 1 1A Establish a common understanding of team purpose, roles, responsibilities and accountabilities 2 1B Develop performance plans for the work team 10 1C Support team members in meeting expected performance outcomes 15 Summary 20 Learning checkpoint 1: Establish team performance plan 21 Topic 2: Develop and facilitate team cohesion 27 2A Develop strategies to ensure team members have input into planning, decision-making and operational aspects of work team 28 2B Develop policies and procedures to ensure team members take responsibility for own work and assist others to undertake required roles and responsibilities 34 2C Provide feedback to team members to encourage, value and reward individual and team efforts and contributions 38 2D Develop processes to ensure that issues, concerns and problems identified by team members are recognised and addressed 43 Summary 51 Learning checkpoint 2: Develop and facilitate team cohesion 52 Topic 3: Facilitate teamwork 59 3A Encourage team members and individuals to participate in team activities 60 3B Support the team in identifying and resolving work performance problems 65 3C Serve as a role model for the work team and enhance the organisation’s image 69 Summary 72 Learning checkpoint 3: Facilitate teamwork 73 Topic 4 : Liaise with stakeholders 79 4A Establish and maintain open communication processes with all stakeholders 80 4B Communicate information from line manager/management to the team 83 4C Communicate unresolved issues, concerns and problems raised by team members and follow up with stakeholders 86 4D Evaluate and take necessary corrective action regarding unresolved issues, concerns and problems 89 Summary 93 Learning checkpoint 4 : Liaise with stakeholders 94 © Aspire Training & Consulting v
BSBWOR502 Lead and manage team effectiveness 1A Establish a common understanding of team purpose, roles, responsibilities and accountabilities In work teams, having a common purpose and a clear understanding of the roles, responsibilities and individual goals within the team dynamic is essential to ensuring a quality outcome. In this case, quality refers to more than just a positive outcome in relation to the prescribed goals; it also means the cohesion of individuals within the team environment and the lasting impressions of the success (or otherwise) of the group project. As a leader, aligning the focus of the team helps to enable the team members to achieve goals. Important issues to consider include facilitating a shared understanding of: • the purpose of the organisation, who its customers are and the team’s role with the customers • what the organisations goals are, and how your team will help achieve them.
You've reached the end of your free preview.
Want to read all 31 pages?
- Two '17