Conflict Resolution.pptx - CONFLICT RESOLUTION Conflict in Organizations Name Rameza Joaquin Course COM 3700 Professor Holly Teuber VARIABLES WITHIN AN

Conflict Resolution.pptx - CONFLICT RESOLUTION Conflict in...

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CONFLICT RESOLUTION Conflict in Organizations Name: Rameza Joaquin Course: COM 3700 Professor: Holly Teuber
VARIABLES WITHIN AN ORGANIZATIONAL STRUCTURE Most workplace conflicts are caused by the individuals who are unable to compromise, accommodate, avoid and forgive each other. Thus, creating relationships conflicts, however not all conflicts management strategies should be the same, the reason being institutional conflicts differs as per institution, and the resolution policies differ as well. Communication Behaviors (Four Horsemen): Criticism Defensiveness Contempt Stonewalling
VARIABLES WITHIN AN ORGANIZATIONAL STRUCTURE- CONT.’ Criticism- Is when someone attacks another person character. When someone is criticized, automatically another horsemen is invited, and that is defensiveness. Defensiveness This is the way in which a person protects oneself from a perceived or real attack. Therefore, behavioral patterns can escalate and prevent the problem from being solved .
CONFLICT STYLES Conflict Styles- that are used to resolve conflicts are: Obliging/Accommodating Collaborating Compromising Dominating/Competing Avoiding
CONFLICT STYLES-CONT.’ Collaborating: This style demands to be the most effective conflict styles. It helps with the solution for problems and the improving of relationships. The reason this style is recommended is because when both parties compromise they become satisfied and supportive of the solution.

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