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Chp. 13 1.What are the latest problems with the Phoenix project? Phoenix crisis is a public fiasco 2.What is beginning to happen between the managers of the various departments? For once they are trying to work together to fix the issue. Not blame one another for their mistakes. Bill and John are working together to avoid anymore issues. Chris and Bill are meeting to stop Steve from outsourcing the IT department. Chp. 14 1.Who does Steve meet with? Bill, Chris, Sarah, John, Ann, and Kirsten 2.What are the 2 things that he tells Chris and Bill are going to happen? -The company my split off and be sold off in pieces -IT needs to fix their problems or jobs will be outsourced 3.Who throws the kegger (beer party) and what is Wes’s reaction? Chris. Wes is pissed. His team still has to work on fixing bad transaction data Chp. 15 1.What is the fourth type of work and why is it most destructive? Unplanned work In the presence of unplanned work, all planned work ignites with incandescent