SITXHRM001 - Coach others in job skills - Suellen...

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SITXHRM001Coach others in job skillsAssessmentInstructions to Students:Student name:Suellen PavanUnit descriptionThis unit describes the performance outcomes, skills and knowledge required to provide on-the-job coaching to colleagues. It requires the ability to explain and demonstrate specific skills,knowledge and procedures and monitor the progress of colleagues until they are able to operateindependently of the coach.The unit applies to experienced operational personnel and to supervisors and managers who
informally train other people in new workplace skills and procedures.TASK A – SHORT ANSWERINSTRUCTIONS:You are to answer all questions.Read each question carefully.Ensure you have provided all required information.SECTION 1: Prepare for on-the-job coachingQ1:You are the supervisor of a team. How could you identify the coaching needs of your teammembers?
SatisfactoryUnsatisfactoryQ2:Other than your direct observation, how else can the need for coaching be identified?
SatisfactoryUnsatisfactoryQ3:Jen works at the front desk in a large resort. Read her discussion with her new colleague,Mary. Identify Mary’s specific coaching needs.
SatisfactoryUnsatisfactory
Q4:Read Jen and Mary’s discussion again. What questioning technique did Jen use to confirmMary’s understanding of job tasks?
SatisfactoryUnsatisfactoryQ5:Identify four (4) actions to take when using active listening techniques to build rapport,show sensitivity, confirm understanding of job tasks, identify deficiencies and resolvethem.

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Term
Spring
Professor
N/A
Tags
Skill, trainee

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