SITXHRM001 - Coach others in job skills - Suellen...

SITXHRM001
Coach others in job skills
Assessment
Instructions to Students:
Student name:
Suellen Pavan
Unit description
This unit describes the performance outcomes, skills and knowledge required to provide on-the-
job coaching to colleagues. It requires the ability to explain and demonstrate specific skills,
knowledge and procedures and monitor the progress of colleagues until they are able to operate
independently of the coach.
The unit applies to experienced operational personnel and to supervisors and managers who

informally train other people in new workplace skills and procedures.
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TASK A – SHORT ANSWER
INSTRUCTIONS:
• You are to answer all questions.
• Read each question carefully.
• Ensure you have provided all required information.
SECTION 1: Prepare for on-the-job coaching
Q1: You are the supervisor of a team. How could you identify the coaching needs of your team
members?
Satisfactory Unsatisfactory
Q2: Other than your direct observation, how else can the need for coaching be identified?
Satisfactory Unsatisfactory
Q3: Jen works at the front desk in a large resort. Read her discussion with her new colleague,
Mary. Identify Mary’s specific coaching needs.
Satisfactory Unsatisfactory

Q4: Read Jen and Mary’s discussion again. What questioning technique did Jen use to confirm
Mary’s understanding of job tasks?
Satisfactory Unsatisfactory
Q5: Identify four (4) actions to take when using active listening techniques to build rapport,
show sensitivity, confirm understanding of job tasks, identify deficiencies and resolve
them.