Case Notes: SPDL's Day Links Services include SPDL's own transport service and the City of Port Phillips (CoPP) bus service. CoPP bus service is an arrangment with the CoPP to transport a group of people with disabilities to the local swimming pools and medical clinics. The council provides four vehicles, while SPDL provides the volunteer drivers and driver rostering. The Companion Programs cover PetMates, GardenMates and WalkMates. They are relatively new services and SPDL is yet to set up a proper system to record data related to these services. When phone calls come in, the volunteer receptionist will generally take the calls and record the information into the booking system. If there is a need, transport coordinators, the Volunteer Program Coordinator and GM will also assist. SPDL doesn’t have a record of how many calls they have received per day/shifts/monthly. During the interview, both transport coordinators and the volunteer program coordinator mentioned there were many phone calls from their clients wanting to change their bookings due to various reasons. SPDL doesn't have a record of how many times clients have changed their bookings.
Cost Purpose Type of Costs Expense Items (July 2017 to June 2018) $ Subtotal Total Expenses Company wide costs Audit Fees 1,756.00 For pamphlets, Brochures, etc. Company wide costs Advertising & Promotion 4,176.57 Additional data over July 2017 to 2018 Printer supplies Company wide costs Administration Other 2,112.07 Number of trips completed - Day Links 12314 ### Office housing staf Company wide costs Rent of Premises 3,197.00 Number of shifts - Day Links 2100 Company wide costs Bank Fees 809.46 Kilometers driven - Day Links 51828
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