Nurs 6221 wk 9 discussion - Main Post.docx - NURS 6221...

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NURS 6221: Managing Human Resource Discussion 9 Main Post – Eliza Keteku Diversity in the Workplace Diversity encompasses more than just racial and/or ethnicity diversity, could be due to age, educational level, gender, years of experience, just to mention a few. According to Beheri (2009), the increasing diversity of our patient population calls for a diverse nursing workforce and explained that this has challenged health care professionals and organizations to make cultural diversity a priority. Effective management of these inequities both by organizational leaders and the nursing staff will be beneficial in improving staff satisfaction, retention, and improved patient satisfaction scores. The organization I work for is very culturally sensitive to the point the they have created a diversity and inclusion department whose mission is to “reflect diversity of the populations we serve in our teams, programs and communications and be inclusive in our processes and decisions” (Vanderbilt University Medical Center [VUMC], n.d, pp.1.). VUMC has interpreter services for patients who are deaf and hard of hearing, visually impaired or speak limited English. There is also a guest service for patients who need wheelchair assistance or families or visitors who need help finding a place to lodge. Our patient relations department also assists

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