Patel_D_ Week 6 Assignment.docx - Dhavalkumar Patel 1 J-p.266-C10 Q#2 What could be good indicators of patient-centeredness as recommended by IOM One of

Patel_D_ Week 6 Assignment.docx - Dhavalkumar Patel 1...

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Dhavalkumar Patel 1 J-p.266-C10 Q#2 What could be good indicators of patient-centeredness as recommended by IOM? One of the many good indicators of patient-centeredness, as described in the text, is to observe patient safety through examining “adverse drug events per 1000 doses” (Joshi, E. Ransom, Nash, & S. Ransom, p. 245, 2014). Furthermore, the second component to patient- centeredness is “patient satisfaction” for the care given (Joshi et al., p. 246, 2014). Therefore, according to the IOM, care that is “respectful and responsive of the individual patient preferences, needs, and values,” is deemed to be patient-centered care (Epstein & Street, 2011). In addition to this, a good indicator of patient-centeredness would be the accessibility and support given to patients in the healthcare facility. A good indicator for this would be reduced waiting times for the patients in the facility as well as better “geographical accessibility” of the facility to various population regardless of their socioeconomic status (Epstein & Street, 2011). A study done in 2015 has shown that patients prefer facilities that “minimizes clinic wait times” as well as provide consistent and coordinated care (Berghout, Exel, Leensvaart, & Cramm, 2015). Statistics from the same study also showed that patients preferred facilities where their payment system “accommodated the patient's circumstances” (Berghout et al., 2015). Furthermore, “reduced wastes” such as those from equipment, supplies, ideas, as well as energy would indicate patient-centered care since most of the resources would be utilized in promoting patient care (Greene, Tuzzio, & Cherkin, 2012). Study shows that patients tell frustrated stories of care in which resources are ignored, wasted, and overlooked, while at the same time, “negatively rating the healthcare facility” (Ogden, Barr, & Greenfield, 2017). All this shows that there are many different approaches to patient-centered care. At one end of the spectrum, organizations believe that they are being patient-centered by providing
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Dhavalkumar Patel 2 excellent care, where “excellence is defined by clinical staff competency” (Epstein & Street, 2011). On the other end of the spectrum, some organizations are redefining how care is delivered by giving “patients and families a powerful voice in quality improvement activities” (Epstein & Street, 2011).
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