Chapter 5 case study .docx - Vladimir Burnusuz Chapter 5 Case Study 1 TAS mission is to be better than the competitions by setting themselves to a

Chapter 5 case study .docx - Vladimir Burnusuz Chapter 5...

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Vladimir Burnusuz September 23, 2019 Chapter 5 Case Study 1. TAS mission is to be better than the competitions by setting themselves to a higher standard. This is done by having larger more comfortable waiting rooms along with the ability for the customers to be able to see the work being done to there cars right from the waiting rooms. They also want to ensure their employees appear professional they do this by having them wear uniforms and washing their hands after they finish working on every car. I feel their competitive properties are customer satisfaction, a quality service, thorough service in that order. 2. a. Service-Delivery systems design include facility location and layout this is important to a business competitive priority because it affects a costumers travel time depending on what kind of business it is location can make or break it the need to be in a location were their consumers can easily access it and find it. The servicescape is all the physical evidence that a consumers may use to identify a business and also form an impression. Service process and
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  • Spring '14
  • ChristinE.Cleaton-Ruiz

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