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Case Study 1: Cisco
Cisco Employee Connection (CEC) is Cisco
s inward-
�
looking SIS, an intranet that addresses the unique needs of
every Cisco employee. CEC offers ubiquitous
communications (e.g., distribution of marketing materials,
major corporate announcements), streamlined business
processes (e.g., travel expense reimbursement),
and integrated business systems (e.g., scheduling meetings, a
problem-reporting system). One application that illustrates
CEC
s benefits to both Cisco and its employees is Metro, a
�
travel-expense reporting system. Assume an employee uses a
corporate credit card to charge an expense. Metro displays all
expenses on a current credit card statement, and the employee
can then move all relevant charges to an expense report. In
pre-Metro days, a travel reimbursement took four to five
weeks; Metro reimburses the employee in two to three days.
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- Fall '17
- Linda O
