Case Study Operations .docx - Benjamin E Conlon Date Note please let me know if you have any questions regarding formatting Course Production Operations

Case Study Operations .docx - Benjamin E Conlon Date Note...

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Benjamin E. Conlon Date: 9/9/2019 * Note please let me know if you have any questions regarding formatting Course: Production Operations Teacher: Wilson (Chapter 1 Case Study Zappos) Customers are happy when Zappos offers free delivery in both sides. Zappo directs its customers and competitors when their product is out of stock even though may not get repeat customers frequently their service levels speak through word of mouth with good customers. The company feels that that the service costs to customers are marketing costs to retain and keep delivering to Zappos do not mind accepting customer complaints, even though they differ in sale policy in the interest of long-term customer retention. Zappos customer benefit package incorporates their shoes and embellishments available to be purchased, a 365-day merchandise exchange, free transporting and returns, alongside very much prepared client benefit delegates.
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