Conflict management techniques report.docx - Conflict Management Techniques A conflict is a situation when the interests needs goals or values of

Conflict management techniques report.docx - Conflict...

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Conflict Management Techniques A conflict is a situation when the interests, needs, goals or values of involved parties interfere with one another. In the workplace, conflicts are common and inevitable. Different stakeholders may have different priorities; conflicts may involve team members, departments, projects, organization and client, boss and subordinate, organization needs vs. personal needs. Often, a conflict is a result of perception. Is conflict a bad thing? Not necessarily. Often, a conflict presents opportunities for improvement. Therefore, it is important to understand (and apply) various conflict resolution techniques. Forcing Also known as competing . An individual firmly pursues his or her own concerns despite resistance from the other person. This may involve pushing one viewpoint at the expense of another or maintaining firm resistance to another person’s actions. Examples of when forcing may be appropriate: In certain situations when all other, less forceful methods, don’t work or are ineffective When you need to stand up for your own rights, resist aggression or pressure When a quick resolution is required and using force is justified (e.g. in a life- threatening situation, to stop aggression) As a last resort to resolve a long-standing conflict Possible advantages of forcing : May provide a quick resolution to a conflict Increases self-esteem and draws respect when firm resistance or actions were the response to aggression or hostility Some caveats of forcing : May negatively affect your relationship with the opponent in the long run May cause the opponent to react in the same way, even if the opponent did not intend to be forceful originally Cannot take advantage of the strong sides of the other side’s position Taking this approach may require a lot of energy and be exhausting to some individuals Win-Win (Collaborating) Also known as confronting the problem or problem solving . Collaboration involves an
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  • Fall '16
  • Kabir

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