SITXMGT002 Establish and conduct Business Relstionships.docx - LEARNER WORKBOOK College Details Hannay International College Tel 02 92829280 | Elicos

SITXMGT002 Establish and conduct Business...

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LEARNER WORKBOOK College Details
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Hannay International College Tel: 02 92829280 | Elicos/ Vet Provider Suite 46, No 8 Kippax street, Surryhills NSW E: [email protected] | Your Workplace Health and Safety at Hannay It is your duty to inform staff at Hannay if you see, hear or come across any incident, situation or hazard that might require immediate attention. In case of an emergency evacuation, you are required to follow the instructions provided by the trainer. While exiting the building, keep calm and walk alongside the hand rails. Table of Contents Table of Contents .............................................................................................................................. 2 Instructions to Learner ..................................................................................................................... 4 Assessment instructions ................................................................................................................ 4 Assessment requirements ............................................................................................................. 7
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Candidate Details ............................................................................................................................. 8 Assessment – SITXMGT002: Establish and conduct business relationships ................................... 8 Observation/Demonstration ............................................................................................................ 9 Third Party Guide ............................................................................................................................ 10 Third party details (required information from the learner) ........................................................ 10 Activities ......................................................................................................................................... 11 Activity 1A .................................................................................................................................... 11 Activity 1A checklist – for assessor .............................................................................................. 13 Activity 1B .................................................................................................................................... 14 Activity 1B checklist – for assessor ............................................................................................... 16 Activity 1C .................................................................................................................................... 17 Activity 1C checklist – for assessor ............................................................................................... 19 Activity 2A .................................................................................................................................... 20 Activity 2A checklist – for assessor .............................................................................................. 22 Activity 2B .................................................................................................................................... 23 Activity 2B checklist – for assessor ............................................................................................... 25 Activity 2C .................................................................................................................................... 26 Activity 2C checklist – for assessor ............................................................................................... 28 Activity 3A .................................................................................................................................... 29 Activity 3A checklist – for assessor .............................................................................................. 31 Activity 3B .................................................................................................................................... 32 Activity 3B checklist – for assessor ............................................................................................... 34 Activity 4A .................................................................................................................................... 35 Activity 4A checklist – for assessor .............................................................................................. 37 Activity 4B .................................................................................................................................... 38 Activity 4B checklist – for assessor ............................................................................................... 40 Activity 4C .................................................................................................................................... 41 Activity 4C checklist – for assessor ............................................................................................... 43 Activity 4D ................................................................................................................................... 44 Activity 4D checklist – for assessor .............................................................................................. 46 Summative Assessments ................................................................................................................ 47 Section A: Skills activity ................................................................................................................ 48 Summative assessments: Section A checklist .............................................................................. 49 Section B: Knowledge activity (Q & A) ......................................................................................... 50
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Summative assessments: Section B checklist ............................................................................... 51 Section C: Performance activity ................................................................................................... 52 Summative assessments: Section C checklist ............................................................................... 53 Workplace Documentation – for learner ......................................................................................... 54 Workplace documents checklist .................................................................................................. 54 Supplementary Oral Questions (optional) – for assessor ................................................................ 55 Competency record to be completed by assessor ........................................................................... 60 Instructions to Learner Assessment instructions Overview Prior to commencing the assessments, your trainer/assessor will explain each assessment task and the terms and conditions relating to the submission of your assessment task. Please consult with your trainer/assessor if you are unsure of any questions. It is important that you understand and adhere to the terms and conditions, and address fully each assessment task. If any assessment task is not fully addressed, then your assessment task will be returned to you for resubmission. Your trainer/assessor will remain available to support you throughout the assessment process. Written work Assessment tasks are used to measure your understanding and underpinning skills and knowledge of the overall unit of competency. When undertaking any written assessment tasks, please ensure that you address the following criteria: Address each question including any sub-points Demonstrate that you have researched the topic thoroughly Cover the topic in a logical, structured manner
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