BCOM 3373 Participation 3_BadNews.docx - Participation 3 Bad News Message Skills*Complete this in full for 100 credit Submit to Bb under Participation 3

BCOM 3373 Participation 3_BadNews.docx - Participation 3...

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Participation 3: Bad News Message Skills *Complete this in full for 100% credit. Submit to Bb under Participation 3 1. Determining Appropriate Sequence of Ideas: Deductive or Inductive Identify whether each of the following messages should be written deductively or inductively based on the receiver’s likely reaction to the message. Then, decide which communication channel would be most appropriate. Explain your reasoning. a. A message refusing an office complex tenant’s request for a 30-day lease extension. b. A message from a land developer informing building contractors that completion of utilities to a new subdivision will be delayed. c. A message from an appliance manufacturer authorizing the replacement of a glass cook top that was broken in transit to the customer. d. A message from a customer service manager saying “no” to a customer’s third request for a refund that was previously denied. e. A message from a company president to reject a contract proposal offered by an international business partner whose cultural style is direct and forthright. f. A message refusing an employee’s request that the human resources manager “fudge” to a lender about the employee’s reported income to help him qualify for a home loan.
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  • Fall '15
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