Li_Jini_Unit 4 Assignment_Personality & the Hiring Process.pptx - Personality the Hiring Process Kaplan University MT302 Organizational Behavior –

Li_Jini_Unit 4 Assignment_Personality & the Hiring Process.pptx

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Personality & the Hiring Process Kaplan University MT302 Organizational Behavior – Unit 4 Assignment Professor Cindy Wessel August 2016 By Jini Li
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Personality & Trait Evaluation Tool Comparison The Myer Briggs Type Indicator Test The Myer-Briggs Type Indicator test identifies traits people have that categorize them as more or less of the following: 2 Extrovert OR Introvert Sensing OR Intuitive Thinking OR Feeling Judging OR Perceiving
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3 Personality & Trait Evaluation Tool Comparison The Big Five Personality Model: 5 BASIC DIMENSIONS 1. Comfort level with relationships – Extraversion 2. Cooperative, warm, trusting towards people – Agreeableness 3. Reliable, organized, dependable, persistent – Conscientiousness 4. Calm, self-confident, secure – Emotional Stability 5. Imaginative, curious, sensitive – Openness to Experience
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Applying the Big Five Model to Customer Service Department Staff Candidate Selection EXTRAVERSION Comfort level with relationships People who are outgoing and have good social skills are more likely to have leadership qualities. These people are comfortable with expressing emotions and gain a higher level of satisfaction both from life and from their job. They are gregarious and less timid. 1 4
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Applying the Big Five Model to Customer Service Department Staff Candidate Selection AGREEABLENESS Cooperative, warm, trusting towards people
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