nurs4221week3DB.docx - Applying Performance Improvement Tools What is Benchmarking According to Georgetown University(1994 benchmarking is the creation

nurs4221week3DB.docx - Applying Performance Improvement...

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Applying Performance Improvement Tools What is Benchmarking? According to Georgetown University (1994), benchmarking is the creation of standards healthcare institutions use to compare themselves with other institutions and measure their performance, which is imperative for hospital improvement especially when regulation and reporting requirements were made mandatory. Hospital Consumer Assessment of Healthcare Providers and Systems ( HCAHPS) survey was created to produce data about patients’ viewpoint of the care they receive that allow objective and meaningful comparisons of hospitals on topics that are important to consumers. Secondly, the public reporting of the survey results in new incentives for hospitals to improve the quality of care they provide. Thirdly, public reporting serves to heighten accountability in healthcare, which will give transparency in the quality of care provided by healthcare facilities in return for the public investment” Center for Medicare & Medicaid Services (CMS), 2017 pg. 1.
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