WK1DB.docx - Quality Quality Quality carries many definitions which is dictated by institution person and circumstance where its been used Diaz(2014

WK1DB.docx - Quality Quality Quality carries many...

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Quality Quality? Quality carries many definitions which is dictated by institution person and circumstance where its been used. Diaz, (2014) define quality as “the set of inherent properties of an object that allows satisfying stated or implied needs” pg. 1. Spath, (2013) also define quality as the production of goods and services which is consistently developing to meet or outpace the demands of the consumers. Reading of the Guru Guide, 2010 about the six men who initiated and advanced the concept of quality and their views on how quality can and have changed the consumers increased demand have impact us today. Of these six men Phillip B. Crosby who developed the zero defect (ZD) in 1962 that was misunderstood by many however after he explain that after employees are trained instead of using shortcuts then wasting time causing the institute more expense they should do it right the first time. This is one of the values I use in my practice “the time I waste complaining about what has to be done the work could be done with time to spare”. What does
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