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Guiyab, Jose D.BSBMStrategic Operations and ManagementSIX SIGMA AT 3M, INCSynopsis and PurposeThe purpose of this case is to expose students to the issues involved in implementing Six Sigmain 3M, a large multinational corporation. The case tells us that the new 3M CEO and the Board ofDirectors have already decided to implement Six Sigma. It is just a question of how the program will berolled out, what challenges are being faced, and what benefits will be achieved.The case describes some of the key features of the 3M Six Sigma program, since it is assumedthat most students are not familiar with Six Sigma. The discussion questions then focus on understandingthe potential benefits and cost to 3M, the relationship of Six Sigma to corporate strategy, the impact onthe human resources and its effect on innovation.Discussion Questions:1.What will be the benefits, cost and risk of the Six Sigma Program and how will they be trackedand reported?3M forecasted that the Six Sigma program would bring greater returns than the $1 billion spenton research and development. The benefits of Six Sigma for 3M are increased customer