Combined Practice Test – UNC2, C157Analyze each question and choose the best response. Record your rationale for each choice.1. Quality improvement assumes that: a. Most problems with service delivery result from process difficulties, not individuals. b. Frequent inspection is necessary to improve quality. c. Employees generally try to avoid work. d.Top management leads all quality improvement activities. 2. The term “quality” as used in quality improvement usually refers to: a. Characteristics of a product or service that bear on its ability to satisfy stated or implied needs. b. A product or service free of deficiencies. c. Having a high degree of excellence. d. All of the above. 3. The major difference between traditional “quality assurance” activities (e.g., keeping track of the total number ofdifferent procedures conducted in your practice, rates of adverse outcomes) and “quality improvement” activities isthat quality improvement also focuses on: 4. Effective quality improvement does not require: a. Leadership and commitment from management with long-term vision. b. An emphasis on inspection of individuals’ work. c. Increased investment on employee education and training. d. Scientific redesign of processes/services. 5. A leadership style that is said to motivate employees, and that optimizes the introduction of change is: a. Autocratic – A clear top-down approach where a single individual has complete power of decision-making and little discussion is had for external input. b. Consultative – A style where leaders engage subordinates/peers in the decision-making and problem-solving process, but ultimately make the final decisions for the team. c. Participatory – An approach where leaders interact with other participants as peers, engaging them in the decision-making process and playing an equal role in the process as others and jointly carrying out the problem solving activities. d. Democratic – An open style of running a team where leaders facilitate discussion among all members, encourageideas to be shared, and consider everyone’s input in order to make final decisions for the team. 6. Which representatives of a CV practice should be included on a quality improvement team to implement a new practice:
Combined Practice Test – UNC2, C157
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- Fall '18