ISYS 2002.pdf - Business Planning Report Analysis and Design Solutions Outback Tour Booking System(OTBS Due date Week 13(Sunday:59 Prepared by Traiphop

ISYS 2002.pdf - Business Planning Report Analysis and...

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Business Planning Report Analysis and Design Solutions Outback Tour Booking System (OTBS) Due date: Week 13 (Sunday October 28, 23:59) Prepared by Traiphop Khamngern 19098489 Xinglin Chen 18725537 Rutendo Matawa 19009737
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Contents Problem definition 2 Proposed Solutions (System capabilities) 2 Use-Case Glossary 3 Booking subsystem 3 Tour management subsystem 4 Cancel tour group subsystem 4 Use-case model diagram 5 Booking subsystem 6 Tour management subsystem 7 Cancel tour group subsystem 7 Entity Relationship Diagram 8 Entity attribute description for customer booking ERD 9 Customer Booking 9 Booking 9 Accommodation 10 Departure 10 Tour 11 Systems Design 12 Overview of the Outback Tour Booking System 12 Input Screen for the use case of “Create Customer folder” 12 Input Screen for use case “Create a departure booking” 14 Input Screens for the use case “Select an accommodation” 16 Example of entering information on the system 18 An Example of entering information in Customer Detail Screen 18 An Example of entering information in Departure Info Screen 19 An Example of entering data in Accommodation information Screen 20 Work Progress Report 21 Analysis and Design Solutions 1
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Problem definition Outback Tour (OT) is an organisation offering educational holidays including in Darwin. Since the demand for OT’s services has grown, it has become increasingly difficult for the company to keep track of tours and customer bookings. OT’s officers keep customer information in a hard copy folder. The time it takes for staff to search for customer details such as customers contact, booking, and specific requirements are inefficient and costly. OT need to develop the effectiveness of their booking system to become more efficient within the organisation to save on labour costs as well as reduce customer wait time and to enhance customer satisfaction levels. OT tours face the issues of a lack in communications, hard to find customer detail on time, large quantities of files to deal with due to the manual system and a failure of departments to share information. They also face the issue of reliance on a few employees which makes them fall to the understaffed side. Proposed Solutions (System capabilities) A booking system can assist in making these improvements. The system will need to have the following functionalities: - Create a folder for each customer - Select accommodation after customer placing an order in the booking system - Check confirmation of the customers - Confirm an accommodation booking after a customer made a payment - Check seat availability of a particular tour programs - Cancel accommodation booking when a verified customer does not make a payment within a one-week period - Search for specific customer detail such as customer’s booking contact information -
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