ISYS 2002.pdf - Business Planning Report Analysis and...

Business Planning Report
Analysis and Design Solutions
Outback Tour Booking System (OTBS)
Due date: Week 13 (Sunday October 28, 23:59)
Prepared by
Traiphop Khamngern 19098489
Xinglin Chen 18725537
Rutendo Matawa 19009737

Contents
Problem definition 2
Proposed Solutions (System capabilities) 2
Use-Case Glossary 3
Booking subsystem 3
Tour management subsystem 4
Cancel tour group subsystem 4
Use-case model diagram 5
Booking subsystem 6
Tour management subsystem 7
Cancel tour group subsystem 7
Entity Relationship Diagram 8
Entity attribute description for customer booking ERD 9
Customer Booking 9
Booking 9
Accommodation 10
Departure 10
Tour 11
Systems Design 12
Overview of the Outback Tour Booking System 12
Input Screen for the use case of “Create Customer folder” 12
Input Screen for use case “Create a departure booking” 14
Input Screens for the use case “Select an accommodation” 16
Example of entering information on the system 18
An Example of entering information in Customer Detail Screen 18
An Example of entering information in Departure Info Screen 19
An Example of entering data in Accommodation information Screen 20
Work Progress Report 21
Analysis and Design Solutions
1

Problem definition
Outback Tour (OT) is an organisation offering educational holidays including in Darwin.
Since the demand for OT’s services has grown, it has become increasingly difficult for the
company to keep track of tours and customer bookings. OT’s officers keep customer
information in a hard copy folder. The time it takes for staff to search for customer details
such as customers contact, booking, and specific requirements are inefficient and costly. OT
need to develop the effectiveness of their booking system to become more efficient within the
organisation to save on labour costs as well as reduce customer wait time and to enhance
customer satisfaction levels. OT tours face the issues of a lack in communications, hard to
find customer detail on time, large quantities of files to deal with due to the manual system
and a failure of departments to share information. They also face the issue of reliance on a
few employees which makes them fall to the understaffed side.
Proposed Solutions (System capabilities)
A booking system can assist in making these improvements. The system will need to have the
following functionalities:
- Create a folder for each customer
- Select accommodation after customer placing an order in the booking system
- Check confirmation of the customers
- Confirm an accommodation booking after a customer made a payment
- Check seat availability of a particular tour programs
- Cancel accommodation booking when a verified customer does not make a payment
within a one-week period
- Search for specific customer detail such as customer’s booking contact information
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