BMGT1325_Case 3.docx - SUMMARY Laura has been asked to be the team leader for a cross-functional project that is designed to improve customer service in

BMGT1325_Case 3.docx - SUMMARY Laura has been asked to be...

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SUMMARY: Laura has been asked to be the team leader for a cross-functional project that is designed to improve customer service in her company. This is her first experience as a team leader and she is concerned about Drew from the marketing department because of his lack of engagement and participation in the project. 1. Should Laura wait until she sees how Drew performs working independently before she does anything? She shouldn’t wait. Once a team is formed, the leader should involve the entire team in planning and making decisions about the project (Cassidy, 270). She needs to address this issue immediately, and let Drew know that if he doesn’t get involved in the project, she would talk about it with his supervisor, maybe even replace him. 2. Should Laura talk with Drew’s manager about the situation now? Why or why not? As I mentioned above, I think that Laura should talk first to Drew and right after that, inform his supervisor. Each team member is expected to do his or her fair share of work (Cassidy, 275). Drew not only did not assist to the meeting to inform about how
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  • Summer '16
  • Angela Reese

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