Assessment BSBWOR502 template (1).docx - Project Assessment...

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Project Assessment Task 1 Project For this assessment, you are to assume you will be opening a small customer service based business (such as retail, hospitality, care provider, etc.). In doing so, you are to develop detailed policy and procedures to ensure team cohesion within your organisation. The size and scope of your business is not the focus in this task. Your assessor will be looking for your policies / procedures to encourage a cohesive and inclusive working environment for all team members. The policies and procedures should also advise on what procedures will be followed to provide feedback to encourage, value and reward individual and team efforts. Recognition of conflicts raised by internal and external stakeholders and the resolutions should also be part of policies and procedures. This portfolio of evidence needs to be professionally presented to your assessor, and should be ready for implementation within your business. You have scope as to the size of your business, but as a minimum, you need to include provisions for 10 staff members. It is also suggested that you keep in contact with your assessor with this unit, and hand in your drafts as you go, to ensure you are heading in the right direction. Evidence Summary Submit portfolio of policy and procedures as outlined above 1 | P a g e
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LECTURE 1 – CLASS ACTIVITY 1 Assessment 1 – Policies & Procedures Class Activity – St Peter’s Institute (Uniting Group) Communication Staff Feedback - Staff my email the business through our contact us website link to provide feedback at any time we are constantly looking to further develop our business All Staff emails – All Staff are required to read all the staff emails which they receive. It is the responsibility of staff to regular check their official work email account for these emails. Act with Honesty and Integrity Comply with laws and with our businesses policies and procedures . Act honestly and in good faith Follow reasonable instructions given by a supervisor Comply with a lawful direction Immediately report dishonest behaviour by colleagues. Work as a team Treat colleagues with respect and kindness and work together to enable everyone to do and be their best. Respect each other’s differences, including differences of opinion. Do not bully, harass or discriminate. Value and Maintain professionalism Act in a professional and ethical manner, aiming for excellence in everything you do. Do not participate in situations or behave in a way that could reflect badly on Uniting Group (St Peters Institute), whether at work or outside, including through social media. 2 | P a g e
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Not be under the influence of alcohol or illicit drugs at work and behave responsibly in relation to the consumption of alcohol when attending a work sponsored function.
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