OM Chapter 2.doc - OPERATION MANAGEMENT “HOMEWORK 2” SEMESTER 2 2019/2020 PREPARED BY NORFATIHA BINTI GHAZALI(62361219011 PREPARED FOR Dr Yahya

OM Chapter 2.doc - OPERATION MANAGEMENT “HOMEWORK 2”...

This preview shows page 1 - 4 out of 6 pages.

OPERATION MANAGEMENT “HOMEWORK 2” SEMESTER 2 2019/2020 PREPARED BY: NORFATIHA BINTI GHAZALI (62361219011) PREPARED FOR: Dr. Yahya Majri
Image of page 1

Subscribe to view the full document.

1. From time to time, various groups clamor for import restrictions or tariffs on foreign- produced goods, particularly automobiles. How might these be helpful? Harmful? They would be helpful in the sense that they would give U.S. manufacturers time to step up the use of industrial robots and other measures, which would make them better able to compete in domestic and world markets. The higher profits possible from reduced competition or higher prices on foreign cars could be used for research and development costs. Possible pitfalls include higher prices and less choice, which U.S. consumers would have to endure, and the possibility that U.S. companies would not use this as an opportunity to improve, but merely as a crutch. From the Japanese standpoint, they would be penalized for doing what many would see as a good job. 2. List the key ways that organizations compete. Business organizations compete with one another in a variety of ways. Key among these ways are price, quality, product differentiation, flexibility, and delivery time. 3. Explain the importance of identifying and differentiating order qualifiers and order winners. Characteristics such as price, quality, delivery speed, delivery reliability all can be order qualifiers or order winners. It is important to determine the set of order qualifier and order winner characteristics so that companies can emphasize or de-emphasize a given characteristic based on its classification of importance. Marketing must play a major role in determining order qualifiers and order winners. In classifying order winners and order qualifiers, marketing and operations must work together to match the market needs with the operational capability of the firm. 4. Select two stores you shop at, and state how they compete. Walmart – Affordable and large variety of products, convenient and reliable Starbuck- High quality coffee, great customer services and high brand image.
Image of page 2
5. What are distinctive competencies and how do they relate to strategy formulation?
Image of page 3

Subscribe to view the full document.

Image of page 4
  • Fall '19
  • FAUZI

What students are saying

  • Left Quote Icon

    As a current student on this bumpy collegiate pathway, I stumbled upon Course Hero, where I can find study resources for nearly all my courses, get online help from tutors 24/7, and even share my old projects, papers, and lecture notes with other students.

    Student Picture

    Kiran Temple University Fox School of Business ‘17, Course Hero Intern

  • Left Quote Icon

    I cannot even describe how much Course Hero helped me this summer. It’s truly become something I can always rely on and help me. In the end, I was not only able to survive summer classes, but I was able to thrive thanks to Course Hero.

    Student Picture

    Dana University of Pennsylvania ‘17, Course Hero Intern

  • Left Quote Icon

    The ability to access any university’s resources through Course Hero proved invaluable in my case. I was behind on Tulane coursework and actually used UCLA’s materials to help me move forward and get everything together on time.

    Student Picture

    Jill Tulane University ‘16, Course Hero Intern

Ask Expert Tutors You can ask You can ask ( soon) You can ask (will expire )
Answers in as fast as 15 minutes