CRIMINOLOGY.edited.docx - Offshore calling centers are specifically becoming an increasingly popular activity Business process outsourcing(BPO is

CRIMINOLOGY.edited.docx - Offshore calling centers are...

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Offshore calling centers are specifically becoming an increasingly popular activity. Business process outsourcing (BPO) is already the standard of conducting business for most international organizations. They would build somewhat offshore their call centers rather than operating them from their respective countries due to the availability of cheap labor. This method led to India becoming the leading destination for outsourcing. However, today, things are changing with the entry of South Africa to the market. Although this industry has in the previous era dominated by India and the Philippines, countries such as South Africa are also fast establishing itself as a famous destination. South Africa is quickly becoming one of the top outsourcing destinations worldwide, and particular attention is being placed on the Western Cape. Reasons for doing so range from accent neutrality, cheaper markets, and provincial government support and mutual investment. While such advances and possibilities for job conception are cheered, they should,
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  • Spring '16
  • angela

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