Final paper - Manuella Adelson Professor FNES 371 Conflict resolution In this hospital there are written ways to help lessen the opportunity for

Final paper - Manuella Adelson Professor FNES 371 Conflict...

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Manuella Adelson Professor FNES 371 May 13, 2019 Conflict resolution In this hospital there are written ways to help lessen the opportunity for conflict resolution. In the packets that we received there are a list of service experts that goes with their vision. And it goes like this “ we do whatever it takes to provide the best care with respect integrity and compassion because we care to make a difference“. Under their vision we care stance for working together empathy, courteous, communication, anticipate and respond, respect, and environment.They believe that working together join together as a team without boundaries to exceed their customers expectations. They believe in empathy and treating everyone with compassion and understanding and sensitivity. In most conflict there is a lack of empathy compassion understanding and sensitivity and this is why some conflicts can escalate. Courteous communication if you maintain a friendly and considerate attitude in the situations by listening and politely responding you always seem like the calmer person and this may also help anyone who is in a heated situation. Anticipate and respond to understand the needs of the patients and to seek opportunities to be helpful and try to exceed their expectations and try to respond accordingly in a timely manner.
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