TU-E2000 Seppälä - Service Operations, Transformation - 16092019.pdf - Service Operations Timo Seppälä Old and New Mechanisms for Value Creation

TU-E2000 Seppälä - Service Operations, Transformation - 16092019.pdf

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Service Operations Timo Seppälä
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Old and New Mechanisms for Value Creation and Capture Product- centric view of the Firm Service- centric view of the Firm Platform- centric view of the Firm ?
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Operations and Service management (Product and Service-centric view of the Firm) Operations management is an activity of managing the different types of resources (tangible and intangible) which create and deliver value added for different products and services Slack et al., 2012 Inputs Outputs Transformation
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Kalm, M. & Seppälä, T. (2012). Will production relocate from Asia to Finland? Case Bicycle, ETLA Discussion Papers No. 1287. 19.9.2012 Kuva: Helkama
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Global Value Chain Analysis: Case Bicycle Kalm, M. & Seppälä, T. (2012). Will production relocate from Asia to Finland? Case Bicycle, ETLA Discussion Papers No. 1287.
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Product Services Core Product Supporting Services Complementary Services 13/09/19 6
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Service revelation based on ICT revolution KONE Corporation, one of the world’s leading elevator manufacturers, gains most of its revenue from services. Vaisala, a leading industrial measurement instruments developer provides aviation weather systems as service.
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What is Product and Service Lifecycle Management? Source:
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ELINKEINOELÄMÄN TUTKIMUSLAITOS THE RESEARCH INSTITUTE OF THE FINNISH ECONOMY 9 Volumes: Manufacturing and service life 0 50 100 150 200 250 300 1982 1984 1986 1988 1990 1992 1994 1996 1998 2000 2002 2004 2006 2008 2010 2012 2014 2016 2018 2020 Pieces Year Manufacturing life (Pieces sold annually) Service life (Pieces serviced annually)
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ELINKEINOELÄMÄN TUTKIMUSLAITOS THE RESEARCH INSTITUTE OF THE FINNISH ECONOMY 10 The distribution of the total added value 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% ShareofTotalValueAdeed Year Services 54% Manufacturing 46%
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ELINKEINOELÄMÄN TUTKIMUSLAITOS THE RESEARCH INSTITUTE OF THE FINNISH ECONOMY Distribution of added value from manufacturing 11 17% 21% 37% 1% 3% 21% 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% Distribution Logistics Headquarter Manufacturing 1 tier Suppliers Suppliers of material inputs 53% 10% 9% 5% 23% 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% Other Asia
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