CTEL 1010 Test 1.pdf - CTEL 1010 Test 1 Name_Jade Boyer Essay questions must be thoroughly and completely answered Students will lose 10 points(double

CTEL 1010 Test 1.pdf - CTEL 1010 Test 1 Name_Jade Boyer...

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CTEL 1010 Test 1 Name___Jade Boyer____________________ Essay questions must be thoroughly and completely answered. Students will lose 10 points (double) for each incomplete essay response (blank, sentence fragment, short answer). Students will also lose 10 points (double) for every copied essay question from another student, dictionary of other source. 1. Describe and explain the early vision (mission) of Southwest Airlines. Southwest Airlines had a vision from the beginning to make flying affordable for everyone. For anyone who wanted to get from one place to another. A long while back flying used to be very expensive and only those who were well off could afford to fly. But, Southwest had a mission to create an airline that was affordable for everyone so they made their prices significantly less. They were also big on customer service. They wanted to deliver the highest quality of customer service with an emphasis on warmth, friendliness, and company spirit and pride. 2. Of the many accomplishments of Southwest Airlines outlined in Chapter One, which do you believe is the most significant? Justify and explain your response. What is really impressive to me is how Southwest Airlines is able to compete with other airlines who are larger and have a bigger name and are more expensive is a great accomplishment. But what really stands out to me is that they were able to overcome the adversity they faced from other airlines. The fact that Southwest was
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3. What subtle question could one ask that would help one discern a company’s turnover rate without being blunt. The answer is not “What is your turnover rate”. Explain your answer. You could ask in a subtle way such as how often do you hire new employees? This way you can find out how often they are hiring new people which would tell you how often they usually let people go. Or you could ask something like what do you find most important in an employee in the long run? This way you get an answer about the kind of employees they are looking for and what they are looking for in an employee that works for them long term. 4. When Southwest Airlines first started operations which cities did they serve or carry flights to and from? Check all cities that apply. _______Amarillo _______Galveston ___ X____Dallas _______Austin _______El Paso ___X___San Antonio _______Laredo ___X____Houston 5. Rollin King, Lamar Muse & Herb Kelleher played key roles in starting Southwest Airlines. What is one word that would describe them, in your opinion? Justify your answer and give an example. I would use the word driven to describe them. No matter what challenges were thrown in their face they were always able to overcome it and with grace and compassion especially, which says a lot about their characters and reflects on Southwests vision as
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well. Each of these three people were very passionate about their business and only had
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