User Experience and Interface Task 2.docx - Contents P3 Review different end user categorizations classifications and behavior modelling techniques.2

User Experience and Interface Task 2.docx - Contents P3...

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Contents P3 Review different end user categorizations, classifications and behavior modelling techniques ...................... 2 End user categorizations: ...................................................................................................................... 2 Categorizing Users by Function ................................................................................................... 2 Categorizing Users by Role ......................................................................................................... 3 Categorizing Users by Knowledge ............................................................................................... 3 Categorizing Users by Shared Similarities ................................................................................... 4 End user behavior modelling technique: ............................................................................................. 6 Customer journey analytics: ........................................................................................................ 6 Behavior segmentation: ............................................................................................................... 7 P4 Appraise a specific end user and an appropriate User Experience and Interface Design methodology to test with this user type ....................................................................................................................................................... 13 Specific end user .................................................................................................................................. 13 Appropriate User Experience and Interface Design methodology to test ........................................ 13 UX Mapping: ..................................................................................................................................... 13 M3 Apply end user classification and behavior modelling to select an appropriate Interface Design methodology ................................................................................................................................................................ 19 M4 Devise a plan to use appropriate User Interface Design methodology and tools to conduct end user testing ...................................................................................................................................................................................... 22 Tools to conduct end user testing ........................................................................................................ 27 ACER 1
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P3 Review different end user categorizations, classifications and behavior modelling techniques An important element of a good site is the design built around a well-informed audience, as the success of a site depends on meeting the needs and needs of the people who use the site. The audience for a site is not just a homogenous group; even with a small audience that shares the same goal of using a website, individual end users will differ by various features, understandings, preferences, etc. Understanding a site's audience requires several schemes to categorize users into "pieces" of their needs and wants. can be identified, managed and accommodated. Sites are designed by people, for the public. For a website to meet the purpose behind its creation, the site must be attractive and user-friendly. If a site is intended for or targeted to a specific type of user, then the appeal and functionality of the site can be optimized for that type of user. Another point of view is that if a site is intended for a particular type of user, then the clear measure of the site's success is to the extent that the needs and desires of the user are met. Any categorization scheme should also take into account the views of the team that created it. Categorization will provide end-user definitions and related features, goals, and so on, but some definitions will have a negative impact on the user experience because the definitions used by the developer may not reflect the true user's point of view. Below are some of the most common user categorization schemes, organized in terms of end-user viewpoints in the most abstract sort through the most concrete. End user categorizations: Categorizing Users by Function identifying users based on site functionality is usually based on the understanding of the web designer or developer. For example, e-commerce websites that include the function of searching the product database, and the functionality of buying products. we expect users to fall into two categories of visitors who use only search engines, and buyers who make a purchase (possibly after using a search engine to find a purchased product). This view will
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